Thursday, September 12, 2013

Marketo Partner Tokara Underscores Power of Inbound Marketing

As most of you have discovered, Tokara Solutions has broadened the scope of its professional services consulting around marketing automation by becoming a Marketo partner. As an Agency partner, our CRM, business intelligence, and marketing automation consultants are now able to bring you all the benefits of Marketo, an industry leader in marketing automation software, ranking for consecutive years in Gartner’s Magic Quadrant for Lead Management.

To refine our readers’ understanding around the range of benefits Marketo offers to companies who make use of its marketing automation software, this blog series is exploring some of the features this technology offers to enable you to quickly and easily get the most out of your marketing efforts – minimizing the effort required to achieve maximum sales and marketing results. In this post, we’ll focus on inbound marketing services.

In the most basic sense, inbound marketing differs substantially from what most consider to be ‘traditional marketing’ — which includes outbound activities such as print advertising, direct mail, and attendance at tradeshows and conferences. While these types of ‘outbound’ marketing efforts may still have considerable value depending on your industry and audience, when used in isolation they can be costly have limitations in terms of efficiency and effectiveness in gaining new business. In the ‘always on’ world that we (and most of our prospects) now inhabit, many feel that ‘inbound marketing’ represents the future of how we relate to and connect with customers and prospects.

Catering to this new paradigm in which buyers educate themselves, and seek out, and find sellers (rather than the reverse process in traditional outbound marketing), Marketo defines inbound marketing as ‘creating interesting, informative, valuable and even entertaining content, and then optimizing and distributing it across different online channels so it can be found by – and engage – prospective buyers early in their process.’

So let’s look at just a few of the ways Marketo facilitates and streamlines inbound marketing efforts for its clients, starting with creation of simple landing pages that customers can click through to from any number of online marketing ‘vehicles,’ such as an HTML email with links to the page, a banner advertisement, or a Google Adword. At the most basic level, Seth Godin defines the landing page as the first page someone who clicks on your site sees. If this is a page that offers content of extreme interest and value to potential viewers, it can also have a short form that must be filled out (or partially filled out) before the viewer gains full access to the content, thereby allowing the marketer to collect critical contact data on parties who want to know more about some aspect of their offering.

Regardless of what you plan to require of viewers when they reach a landing page, Marketo software makes the creation process clean and simple. As with the development of HTML emails, Marketo requires no knowledge of HTML or technical expertise – you can create a landing page in minutes by using the drag-and-drop feature and add forms, polls, and simple share tools along with your text and images. And the bottom line? All of these features increase the chances of converting a prospect to a paying customer.

And in terms of search engine optimization (SEO)/search engine marketing (SEM), Marketo also enables you to take inbound marketing to the next level with search marketing, which is of course how prospects find you online without having been contacted first. Using Marketo, you can choose the right keywords for your industry, track those keywords to ensure maximum effectiveness, create content that attracts the prospects who are most likely to buy your products and services, test landing pages, and much more.

While attracting prospects to your landing pages, you can also use Marketo’s insight features to track visitors to your website and see which ones click through, where they came from, what they click, and how long they visit specific pages. This analysis capability allows you to concentrate most on marketing efforts associated with prospects that have a higher (apparent) interest in and greater likelihood of converting from prospect to client.

As with all of the technologies we support, Tokara has become a Marketo partner to provide the best possible sales and marketing outcomes for our clients. In combination with our results-oriented CRM solutions, the email marketing functionality within Marketo’s marketing automation platform is poised to bring your marketing campaigns to the next level and elicit dramatic results from your prospects and clients.

For details on Marketo marketing automation software, or to find out more about how our consultants can deliver this functionality to your business as a Marketo partner, please contact any member of our consulting team at info@tokarasolutions.com. We also encourage you to contact Tokara’s VP of Business Development, Mark Fillingim, directly at +1 972-719-0213.


Marketo Partner Tokara Underscores Power of Inbound Marketing

Thursday, September 5, 2013

Upgrade to Pivotal 6.0 PCM for Leading Pharma Company Highlights Tokara's CRM Expertise

With engineers boasting 10 to 15 years of Pivotal CRM experience before even joining the company, Tokara Solutions’ ability to offer the highest available level of Pivotal CRM expertise available in the marketplace is unquestioned. But what further differentiates this veteran CRM consultancy continues to be their unwavering commitment to engaging with clients in a long-term partnership model focused around that client’s individual needs and business requirements. A recent upgrade to Pivotal 6.0 PCM for Tokara client in the pharmaceutical industry highlights both the value clients derive when ‘partnership’ is taken to the next level and the reasons Tokara includes this relational component in every aspect of technical engagement.

With thousands of clients of their own across the globe, this leading pharmaceutical company knew first hand how robust and powerful the Pivotal platform had already proven to be in effectively reaching and communicating with clients and prospects. This history with the technology drove them to plan future development projects on the platform, including an upcoming mobile tablet solution for their sales team.

After the company’s initial engagement of Tokara Solutions for a Pivotal Health Check to ensure their system was performing efficiently, it partnered again with Tokara for an upgrade from Pivotal 6.0 CMS to Pivotal 6.0 PCM, a move they knew would leave them well positioned to move forward with new projects and development activities designed to maximize the effectiveness of their sales and marketing efforts. Because the upgrade to Pivotal 6.0 PCM would require that their system be essentially rebuilt from the ground up, the company worked closely with the Tokara team to ensure they fully understood the company’s business operations and processes, including customizations that had been made to their existing Pivotal CMS system.

Said a company representative close to the project, “We were looking for a top-tier professional services partner who was really committed to the long-term relationship, and we couldn’t have made a better choice. As they transitioned us from Pivotal CMS to Pivotal PCM, most users didn’t even notice a hiccup in performance – and any issues that did emerge were immediately resolved by the Tokara team. I can’t say enough good things about Tokara’s engineers, businesses analysts – really all of their technical resources. Especially for a project of this magnitude, things could not have gone more smoothly — they did excellent work.”

Says Shawn Grant, President and Founder of Tokara Solutions, “We’re very fortunate to have a technical team with resources who have spent their entire careers making Pivotal projects successful across a range of industries – most of them had 10 to 15 years of experience with the software before they even began working with us. That’s the foundation that enables us to be one the most specialized Pivotal Premier partners worldwide. But we find that what really defines us in our clients’ eyes is our ability to pair this level of expertise with an equally powerful focus on them – on understanding their business and knowing how they define ‘success.’ This relational component really drives our interactions with every client and ensures they end up seeing the business results they need to see from their investment in CRM technology. We want them to view us as an extension of their own team and have a really high level of comfort that we’re in it with them over the long haul. We’re redefining what it means to be a ‘partner’ in the software industry, and finding that what results from this strategy is genuinely a win for everyone involved.”

For details on upgrades to Pivotal 6.0 PCM or any of Tokara Solutions’ CRM, marketing automation, or business intelligence offerings, please visit tokarasolutions.com or contact Mark Fillingim, VP of Business Development, at 972-719-0213.


Upgrade to Pivotal 6.0 PCM for Leading Pharma Company Highlights Tokara's CRM Expertise